VEHICLE SAFETY & SECURITY
ASURE is a modern and intuitive safety and security platform that empowers call centre agents and operations teams to deliver a variety of services via a single unified dashboard to any kind of IoT device. Upon activation, this potentially life-saving technology automatically dials a specialised triage contact centre where trained agents connect the vehicle occupants to the required emergency service fast, be it police, fire or ambulance, or your company’s customer care department.
Emergency call
(eCall)
Upon receiving an automatic crash notification (ACN), ASURE immediately alerts trained agents. The agent triages the accident event and contacts emergency services.
Breakdown assistance (bCall)
In the event of personal duress, an occupant can push an SOS button, immediately establishing a voice call to a trained agent along with the vehicle data via Intelematics ASURE.
Stolen vehicle tracking (SVT)
In the event a vehicle is stolen, Intelematics supports the police in its recovery by providing vehicle data and location information from the Intelematics ASURE Platform.
ASURE stops false alarms from being sent directly to emergency services. This is because call centre representatives always validate and triage the type and severity of an incident before sending the requried support be it emergency services, roadside assistance or a request for police assistance.
This process is made simple with ASURE’s easy to navigate web platform:
- Intuitive platform with a single aggregated view
- Delivering a 90% system useability score
- Optimised for efficient service delivery
ASURE stops false alarms from being sent directly to emergency services. This is because call centre representatives always validate and triage the type and severity of an incident before sending the required support be it emergency services, roadside assistance or a request for police assistance.
This process is made simple with ASURE’s easy to navigate web platform:
- Intuitive platform with a single aggregated view
- Delivering a 90% system useability score
- Optimised for efficient service delivery
Plug and play or develop and control the entire experience in-house.
With a rich set of well documented APIs ASURE allows businesses of any size to integrate their systems quickly and easily
- Implementation agnostic systems
- Unified call centre experience
- Optimised for efficient safety delivery
24/7 ASSISTANCE
ASURE connects a single call centre with telematics service providers, CRMs, telephony systems and IoT devices so your people always have help at hand.
PREMIUM SERVICE
By packaging various safety and security services into one platform it’s easy to onboard new customers while allowing agents to deliver a premium service.
SIMPLE INTERFACE
ASURE delivers a 90% system useability score due to its easy to navigate interface. This dramatically improves time on task and reduces human error.
PEACE OF MIND
With easy to use, plug and play technology, you can be sure help is never far away.
Integrate with multiple telematics service providers, CRMs and telephony systems via the one platform. Then, our trained operators secure the safety of your people and customers whenever and wherever they require assistance. Intelematics offers three core services; eCall, bCall, and SVT via the ASURE platform. However, ASURE is a scalable, agnostic tool utilised for a range of pre and post-market customer care programs.
Once an event is triggered, the platform automatically presents this event to a call centre agent to manage the voice interaction and receive the vehicle data supporting the service delivery. Intelematics agents work through defined workflows, to determine the appropriate course of action and manage the event through to its escalation or conclusion. All agents actions, voice and data relevant to each event is logged and secured.
Intelematics services are supported by resilient and verifiable data. All events are managed by trained agents, who triage and confirm with either occupants or callers, before escalating to emergency services.
Integrate with multiple telematics service providers, CRMs and telephony systems via the one platform. Then, our trained operators secure the safety of your people and customers whenever and wherever they require assistance. Intelematics offers three core services; eCall, bCall, and SVT via the ASURE platform. However, ASURE is a scalable, agnostic tool utilised for a range of pre and post-market customer care programs.
Once an event is triggered, the platform automatically presents this event to a call centre agent to manage the voice interaction and receive the vehicle data supporting the service delivery. Intelematics agents work through defined workflows, to determine the appropriate course of action and manage the event through to its escalation or conclusion. All agents actions, voice and data relevant to each event is logged and secured.
Intelematics services are supported by resilient and verifiable data. All events are managed by trained agents, who triage and confirm with either occupants or callers, before escalating to emergency services.
ASURE is a flexible, device agnostic platform that has the ability to connect to a range of IoT devices from cars, boats, and ebikes, to life saving products such as pace makers. Once an incident is detected, ASURE’s specially trained call centre agents validate and triage, and depending on the type or severity of the alert, they send the appropriate support. All service delivery events have immediate access to emergency services and roadside assistance capabilities so a single agent can deliver a service for any accident or enquiry type.
ASURE is a flexible, device agnostic platform that has the ability to connect to a range of IoT devices from cars, boats, and ebikes, to life saving products such as pace makers. Once an incident is detected, ASURE’s specially trained call centre agents validate and triage, and depending on the type or severity of the alert, they send the appropriate support. All service delivery events have immediate access to emergency services and roadside assistance capabilities so a single agent can deliver a service for any accident or enquiry type.
